With all the uncertainty and rapidly changing information in the world at the moment, we want to make sure our customers are reassured and kept up-to-date with all our latest actions.
Our team is monitoring all the latest government advice and procedures as well as keeping our eye on the Foreign, Commonwealth & Development Office updates constantly. Keeping our customers safe is our first and most important priority, which is why we’re taking the steps we’re taking. We’re here whenever you need us.
If you have a booking with Elite Travel Concierge at the moment or are wondering about future holidays, you can find more information below.
Holidays due to travel between 5 November – 2 December 2020
Following the latest government update, we’re reviewing the impact on holidays due to travel within the new restricted period of 5 November to 2 December and have proactively contacted all clients affected to discuss your options and work with you to resolve any queries.
We’re keeping in close contact with our global network of suppliers to ensure we (and you) have the most up-to-date information. These supplier relationships also mean that we’re able to move mountains for our customers, whatever you need.
As this global situation develops, we will adjust our approach. We pride ourselves on our personal relationships with our customers and with our suppliers around the world, so we’re keeping in frequent contact with both. We will continue to get in touch with clients who hold future bookings as and when it becomes necessary, and remain flexible. At the moment we are delighted to be taking bookings and looking ahead to 2021 and beyond.
The Elite Travel Concierge difference has always been our personal, bespoke and personalised approach, and that remains true even during this challenging time. We’re proud to be proactively supporting customers and answering your calls throughout the week – demonstrating that we’re here when you need us most.
All bookings with Elite Travel Concierge remain fully bonded and protected by ABTA and ATOL, so you can rest assured that we have your personal and financial well-being as our top priority throughout this process. We will continue to offer bespoke and completely tailor-made service for all our customers.
Here’s to the future…
After everything that has unfolded so far in 2020, travel is even more precious than it was before. We’re pleased to be in the position to now be looking ahead to creating bespoke travel experiences for 2021 - we can't wait to help you get travelling again.