With all the uncertainty and rapidly changing information in the world at the moment, we want to make sure our clients are reassured and kept up-to-date with all our latest actions.
Our team is monitoring all the latest developments and keeping our eye on the Foreign & Commonwealth Office updates constantly. Keeping our customers safe is our first and most important priority, which is why we’re taking the steps we’re taking. We’re here whenever you need us.
If you have a booking with Elite Travel Concierge at the moment or are wondering about future holidays, you can find more information below.
With the skies now back open, we are currently proactively contacting customers with an upcoming planned holiday already booked with us to speak about travel arrangements. We’re very proud to be remaining as flexible as possible to help our customers, and are equally proud to currently be taking and fulfilling bookings for imminent departures.
We’re keeping in close contact with our global network of suppliers to ensure we (and you) have the most up-to-date information. These supplier relationships also mean that we’re able to move mountains for our customers, whatever you need.
As this global situation develops, so will our approach. We pride ourselves on our personal relationships with our customers and with our suppliers around the world, so we’re keeping in frequent contact with both. We will continue to get in touch with those of you who hold future bookings as and when it becomes necessary, and remain flexible. At the moment we are very pleased to be taking bookings for upcoming holidays for this year and next.
The Elite Travel Concierge difference has always been our personal, bespoke and personalised approach, and that remains true even during this difficult time. We’re proud to be proactively supporting customers, and we’re proud to be answering calls within 30 seconds – demonstrating that we’re here when you need us most.
All bookings with Elite Travel Concierge remain fully bonded and protected by ABTA and ATOL, so you can rest assured that we have your personal and financial well-being as our top priority throughout this process. We will continue to offer bespoke and completely tailor-made service for all our customers.
Here’s to the future…
After everything that has unfolded so far in 2020, travel is even more precious than it was before. We're thrilled to be back to doing what we do best – creating bespoke travel experiences that really are hand-crafted for you. We’re pleased to be in the position to now be taking bookings for the end of this year and looking ahead to 2021 - we can't wait to help you get travelling again.